FAQs about Orders and Deliveries and the COVID-19 virus
Can I place an order? Will Andromaxx deliver the package?
Yes, however, delivery times may be longer than usual. To learn more, please refer to USPS. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
- What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from order lookup on Andromaxx.com or the Shop app. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your email. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order through the Shop app or USPS.
- Why are some items taking longer to ship?
We are committed to fast and free shipping all year. We continue to make regular, critical updates to our logistics, transportation, supply chain, and other processes, while adhering to extensive health and safety measures to protect our associates as they pick, pack and ship products, to meet our demand and improve delivery speeds.
- Can I still make returns?
Yes. We are still processing returns. To start a return and learn more about returns, please contact us here.
- Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
- What is Andromaxx doing to keep customers and employees safe?
We prioritize the safety and health of our employees and have invested thousands of dollars to provide a safe workplace, which is why at the onset of the pandemic we moved quickly to make COVID-19 related process changes– from enhanced cleaning and social distancing measures to supplying personal protective gear such as masks and gloves. We’ve implemented temperature checks, disinfectant spraying, and are piloting COVID testing at many of our sites.