Frequently Asked Questions & FAQs
1. How long will it take for me to receive my package?
For free shipping, please allow 1-2 business days to process your order, and additional 3-5 business days to arrive to your destination. We use USPS to deliver our supplements.
2. What is your return policy?
Please read Andromaxx return policies below prior to submitting a request for return:
- Eligible products may be returned within 30 days of delivery to customer.
- Shipping on any return is at consumer cost.
- Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
- Andromaxx will not issue an exchange, store credit, or refund until product is received and reviewed.
- Products cannot be returned due to allergic reaction.
Please email firstname.lastname@example.org using the email subject "Return" to submit a request for return.
- Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
- All return correspondence is conducted via email.
- Please allow 5 business days to process your return once we have received your returned items.
For Supplement Returns:
If the product has been opened or used, we cannot accept the return, because it is not in re-sellable condition and considered "contaminated".
3. My product arrived defective or open?
We are so sorry that your package was mishandled by the shipping carrier. Please contact us at email@example.com within 48 hours of receiving your order if your product has been damaged or is open.
4. Can I combine free gifts and discounts?
Andromaxx allows only one free gift or one discount code per order.
5. My package is lost, what should I do?
We are so sorry your package was lost by the shipping carrier. First, ask your neighbors if your carrier left the package with them. Second, call your local post office to check on the shipment. For more information about recovering your lost package email us at firstname.lastname@example.org.
6. What is the status of my order?
Please use our order look up tool (insert link). When your order is shipped, you will receive an email with a tracking number. If you did not receive the email, please check your spam folder, or log into your account on Andromaxx.com and verify your email address is correct. For further assistance email us at email@example.com
7. What if I placed an order and need to cancel it right away?
You must email us within one hour of purchase to cancel an order. Since we are set up to ship orders ASAP to please our customers, you must cancel an order within one hour of purchase to guarantee it is not fulfilled.
8. Do you ship internationally?No, we do not allow overseas purchases and shipments. Each country has their own regulations on dietary supplements. One ingredient that maybe legal in USA could be illegal in Canada, because of this we only ship within USA.
9. When do you charge my credit card?
Our system is set up to charge the credit card at the time the order is placed. Please allow up to 24 hours for charge to reflect. This allows us to ship your products as soon as possible.