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Refund & Return Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.  

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Within 2 business days your refund will be issued. Please refer to refund timeframes below. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@andromaxx.com. 

Sale items
Sales Items with receive a refund for the amount item was purchased during promotion. Refunded to the original form of payment.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@andromaxx.com with the subject "exchange" and we will provide instructions and an address to send your items. 

Shipping 
To return your product, you should first email support@andromaxx.com with the subject "return". We will provide instructions and an address for return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Time 
Our policy lasts 30 days. If 31 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
 
Method of refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
 
Product condition
Bottle must be new with seal unbroken. 
 
Refund contact info
Contact us at support@andromaxx.com with the subject "Refund" with your order number. 
 
Charges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. There is no restocking fee, handling fee, or admin fee. 
 
Refund timeframes
If you have been issued a refund by us, the timeframe for it to arrive in your account can vary with many different factors, including payment method and location.


Credit Cards


Domestic Customers: USA
Depending on your bank, refunds should post back to your account within 2-5 business days.


International Customers: All other countries 
Depending on your bank, refunds should post back to your account within 4-25 business days. If your refund still hasn't processed after 25 business days, please let us know so we can research the issue and get it corrected right away.


Pending Charges
When an order is placed with andromaxx.com, a pending authorization is obtained from your credit card company. It is not until the order is shipped from our warehouse that the final charges are processed with the credit card. If for any reason your order is canceled before it is shipped, the final confirmation charge will not occur and any pending authorizations will be voided from our system within 24 hours. This can take several days to drop from your statement depending on your bank and we have no control over this timeframe.


PayPal
Any refunds should post to your account within 2-5 business days.


Amazon Pay
Any refunds to your account may take up to 5 business days to be posted.
 
 
30 Day Money Back Guarantee 
We want all of our customers to be happy. If you are unsatisfied with the results of Andromaxx Test Booster you have 30 days to request a money back guarantee. Email support@andromaxx.com with the subject "30 Day Money Back Guarantee". We will issue a full refund to the payment method used with no questions asked. 30 days after product has been received.